Privacy Policy

Effective Date: 1/13/2025

Welcome to Oasis Behavioral Health. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information, including your consent to receive SMS communications and your options to opt-in or opt-out.

1. Information We Collect

We may collect the following types of information from you:

Personal Information: Name, address, phone number, email address, date of birth, and other contact details.
Health Information: Information related to your behavioral health care, including medical history and treatment details.
Communication Preferences: Your preferences for receiving communications, including SMS notifications and contact preference.

2. How We Use Your Information

We use your information to:

Provide and manage your behavioral health care services.
Communicate with you regarding appointments, treatment plans, and health-related information.
Send you appointment reminders, follow-up messages, and important notifications via SMS, email, or phone calls.
Information collected as part of the SMS consent process will not be shared with third parties or used for marketing purposes.

3. Consent to SMS Communications and Terms of Service

Our intake associates will assist you with providing your consent to receive SMS communications from Oasis Behavioral Health.

By providing your information on our website, you are not consenting to receive SMS communications from Oasis Behavioral Health.

These messages may include:

Appointment reminders
Follow-up care instructions
Health tips and updates
Billing and payment notifications

We will not use SMS communications for marketing purposes. The information obtained as part of the SMS consent process will not be shared with third parties.

Standard messaging disclosures:

Messaging frequency may vary. Typically 1-5 messages per month.
Message and data rates may apply. Check with your mobile service provider for details.
You can opt out at any time by texting "STOP.", or by contacting our office.
For assistance, text "HELP"
We will not share your mobile number or SMS communication with third parties for marketing purposes.

4. Opting In to SMS Communications

Our associates can assist in helping you opt in to receive SMS communications during your registration process or by contacting our office directly. You cannot opt-in through our webpage. By opting in, you agree to receive SMS messages related to your behavioral health care from Oasis Behavioral Health.

5. Opting Out of SMS Communications

You have the right to opt out of receiving SMS communications at any time. To opt out, you can:

Reply "STOP" to any SMS message you receive from us.
Contact our office at 704-764-1818 and request to be removed from our SMS list.

Please note that opting out of SMS communications may limit our ability to send you important reminders and updates related to your care.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We strive to use commercially acceptable means to protect your information in accord with HIPPA compliance and HIT standards and guidelines.

7. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

Healthcare providers involved in your care
Insurance companies for billing purposes
Third-party service providers who assist us in delivering SMS communications

All third-party providers are required to comply with our privacy standards and protect your personal information.

8. Your Rights

You have the right to:

Access and request copies of your medical records.
Request corrections to your health information.
Restrict certain uses and disclosures of your information.
Withdraw your consent to SMS or any communications at any time.

Should you need assistance exercising any of these rights, please contact our office at 704-764-1818.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by other means of communication. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Oasis Behavioral Health

1111 Circle Drive

Monroe, NC 28112

Phone: 704-764-1818

Fax: 704-285-2222

Email: admin@oasisbehavioralnc.com

By using our services, you agree to the terms of this Privacy Policy.